RIGHT TO WITHDRAWAL
The Customer has the right to withdraw from the sales agreement within 14 working days of receipt of the goods purchased. In this case, the Customer must send to FFW S.r.l. an email to the Customer Service address asking for authorization.
This notice of withdrawal must specify the purchase order number and the Product identification code. The withdrawal must be made according to our procedure and by courier Bartolini (for orders made in Italy) or by courier DHL (for orders placed abroad) using the return form included in the package of the order. The withdrawal can be booked through the Call Center Bartolini / DHL. The Customer must return the Products purchased, intact and complete (including original packaging) to FFW S.r.l. at the following address, no later than 14 working days as from receipt of the Products purchased: FFW S.r.l C/O KICKOFF S.p.A. Via A. Einstein, 24 - 50013 Campi Bisenzio (FI) - Italy.
It is compulsory to use the Return Form. The Customer must return, at his own risk, at the above address, the purchased items intact and complete of the original labels (including the original packaging), no later than 14 working days from receipt of the products purchased. Solely for the purpose of calculating expiry of the stated terms of 14 working days, the Products are intended as returned at the time at which they are delivered to the courier or accepting post office. The right to withdraw may be exercised for all Products purchased. It may not be exercised only in relation to part of the goods ordered.
Return Terms and Conditions
Upon verification of the integrity of product (as General Conditions of Contract), will be refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.
Withdrawal is not permitted for customized Products and Products delivered abroad. In all cases where withdrawal is not lawfully and validly applied by the Customer, FFW S.r.l. shall return the Product to the Customer, at the Customer's own risk and expense; Customer must also address the organization for the return of the goods. Should the Products returned by damaged during transport for return to FFW S.r.l., the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products. This shall therefore allow the Customer in turn to inform the courier of this fact and claim his rights with regard the courier. At the same time, the Products damaged during transport shall be returned to the Customer at the Customer's own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation. FFW S.r.l. shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within thirty days of the date on which FFW S.r.l. became aware of the Customer's having exercised his right to withdraw.